Sora East Melbourne

Guest reported the property was dirty, had a persistent odor, and felt unsafe to the point of vacating their room at midnight. The advertised secure parking was noted as non-secure, raising concerns for vehicle and guest safety.

significant cleanliness concerns, including a toilet that appeared not to have been scrubbed, a stained bedhead, and an unidentified brown substance on a door handle, indicating potential hygiene and health hazards.

rooms are not serviced during multi-night stays, which may impact hygiene standards if waste bins are not adequately sized or emptied.

Bird feces were all over the bathroom and bed linen, which is a serious health hazard. I alerted two different staff members, but nothing was fixed.

Had to change rooms because the window wouldn't close properly. The lobby and stairs were also very dirty.

Guest reported a severe security breach where an unauthorized man was observed leaving their room, followed by a non-English speaking individual at the door. Additionally, a window that would not close allowed a cat to enter repeatedly, posing an allergy risk and further security concern.

Guest reported multiple critical health and safety hazards, including blood stains on the carpet, extensive mold in the bathroom, and unsafe door locks. The property was also described as an active construction site, creating an environment deemed unsafe, particularly for a solo female traveler.

Guest reported a strong smell of smoke in a designated non-smoking room, indicating potential air quality and ventilation issues. Additionally, a disturbance involving arguing guests in the hallway at 3am occurred without apparent management intervention, raising concerns about security responsiveness.