Quest East Melbourne

Guest reported that the carpet in the room had a greasy, slimy texture, raising concerns about cleanliness and potential hygiene issues. The guest's request to change rooms was denied by staff, indicating a lack of responsiveness to accommodation concerns.

Guest reported unsanitary carpet conditions with visible staining and odors, and noted a mattress that was significantly worn and sunken, raising concerns about hygiene and sleep quality.

The room was dirty and in poor condition. I've stayed at many Quest properties and this was the worst I've seen.

Guest reported a lack of staff presence for check-in, check-out, and phone support, which could delay emergency response. Multiple hygiene and facility issues were noted, including food waste in the fridge, rusted cookware, and poor bathroom ventilation creating wet surfaces.

Guest reported a significant design concern where the toilet is positioned less than one meter from the bed, separated only by a frosted glass wall, which presents a notable hygiene and privacy issue. Additionally, access to the lobby and some rooms requires navigating stairs, which may pose an inconvenience or challenge for guests with mobility limitations or heavy luggage.