Essence Hotel Carlton

Guest reported a mattress with tea or coffee stains, indicating a significant cleaning and hygiene concern. The lack of room servicing over multiple days, including holidays and weekends, further suggests inconsistent housekeeping standards.

Guest reported excessive noise from neighboring residents, including late-night shouting and gaming, which disrupted sleep. Additionally, the guest noted persistent cleaning issues with food debris on the floor that staff were unable to address for a week despite multiple requests.

The air conditioning couldn't be turned off, making the room uncomfortably cold. Housekeeping was poor—floors and toilets didn't seem cleaned, and towels were rarely changed.