Plum Carlton Serviced Apartments Melbourne

I was left stranded upon arrival when the hotel cancelled my confirmed booking without notice. The staff then tried to redirect me to a suspicious private booking arrangement, which felt like a major red flag.

Guest reported encountering unsanitary conditions including feces on the toilet seat, dirty surfaces, and stained appliances, which were not resolved upon room change. The guest also observed piles of rubbish bags in a common area and experienced dismissive, unresponsive staff regarding these significant health and safety concerns.

Guest reported a last-minute relocation attempt due to a cited electrical fault in the booked building, followed by contradictory information from management. This inconsistency in communication and potential misrepresentation of facility conditions raises concerns about operational transparency and emergency preparedness.

Guest reported unsanitary bathroom conditions including a foreign object on the floor and persistently wet floors, which presents a slip hazard. Additionally, the key lockbox was difficult to locate and reception was unattended during advertised hours, compromising secure access and assistance.

Guest reported being remotely granted access to an occupied room, creating a potentially dangerous confrontation scenario. The same issue occurred with a second room, indicating a critical failure in room assignment and access control systems.