Arrow On Swanston

Guest reported being relocated without adequate notice due to maintenance at the original property and being disturbed by early morning drilling noise on their floor. The lack of privacy from a parking lot view and a malfunctioning blind also impacted their sense of security.

Guest reported being relocated without notice to a different hotel 3km away from their original booking location, compromising their planned logistics. Additionally, inadequate window blinds allowed disruptive external light into the sleeping area, and unauthorized tradesman activity on the same floor caused significant noise disturbance on a weekend morning.

The hallway and elevator had a terrible chemical smell. In the room, I saw mold growing on the door trims and the place was very dirty.

The second room I was given had no ventilation at all, and the windows were fixed shut in a strange way. It felt very stuffy and concerning for air quality.

Guest reported concerns about misleading information and false claims on booking platforms, which may indicate broader trust and transparency issues with hotel management.

Guest reported significant health hazards including black mold in the bathroom, a foul odor of unknown origin, and unsanitary kitchen utensils. The elevator swipe card system was non-functional, and the room had holes and cracked paint, indicating poor facility maintenance.

Guest reported significant mold growth in the bathroom shower and structural disrepair, including holes in walls and a vanity held together with tape. The guest also noted dismissive and unprofessional staff behavior when addressing concerns.

The lift smelled awful and the fifth-floor hallway had a horrendous smell from the rubbish chute. The whole apartment was shabby and not particularly clean.

unhygienic conditions in the pool and sauna area, including broken tiles that could pose a tripping hazard, and noted foul odors in hallways and elevator areas. Multiple reviews also cited the presence of pests and mold in rooms, indicating potential health and safety concerns.

multiple vehicle break-ins in the hotel's paid parking area, with management showing a lack of responsiveness and support. The pattern of incidents and failure to address security concerns indicates a significant lapse in guest safety and property protection.

Guest reported a non-functioning fire/smoke alarm that triggers during normal cooking, and a single elevator with a strict weight limit causing significant peak-time queues.

Guest have reported feeling unsafe as solo travelers, with concerns amplified by noise disturbances, arguments, and door slamming at night, alongside a lack of privacy due to room layout. The presence of strong, lingering smoke odors from neighboring rooms also presents a persistent air quality issue.