Best Western Plus The Tudor-Box Hill

Guest reported that the building is in need of an overhaul, with trees growing out of cracks around the apartments, and noted that the entry to the carpark was not maintained and dirty. These conditions suggest potential structural and maintenance concerns.

a lack of accessible power points near the bed for overnight charging, which could impede the use of essential devices in an emergency. Additional concerns included leaking taps and a desk chair in a state of disrepair.

Guest reported being denied pre-paid accommodations without immediate resolution, indicating potential procedural failures in reservation management and guest security protocols.

Guest reported inadequate ventilation throughout the apartment, with windows that could not be opened and no exhaust fan in the bathroom. The balcony floor was noted as dirty and unpleasant, and the overall space did not feel clean.

Guest reported exceptionally rude and uncooperative staff behavior during check-in, which could indicate poor emergency responsiveness and a lack of guest support protocols.

finding biological residue from a previous occupant in the spa bath, indicating a significant lapse in sanitation protocols between guests.

The hotel's demonstrated lack of transparency and inflexible policy enforcement during a guest's bereavement indicates a significant failure in staff professionalism and crisis responsiveness, which could impact guest trust and support in a genuine emergency.

Guest reported a $100 security deposit request at check-in, which may indicate heightened security protocols or financial verification procedures. The absence of functional room amenities like the television and lack of facility information could impact guest orientation and emergency awareness.

The room was noisy with slamming doors and birds waking me up. I had to use noise-cancelling headphones to sleep.