Comfort Apartments Box Hill

significant hygiene and sanitation concerns, including rubbish and soiled items in hallways, strong odors, and visibly dirty surfaces and appliances, indicating potential health hazards. The condition of the furniture and bedding was described as severely degraded, negatively impacting basic comfort and wellbeing.

The shower curtain had mold on it, and the power plugs were broken and looked cut. The hallways were messy and hadn't been vacuumed.

Guest reported the initial room assignment had a strong odor of cigarette smoke, indicating potential indoor air quality and ventilation concerns. The microwave was installed at ankle height, creating an ergonomic and potential burn hazard.

Guest reported a critical failure in staff responsiveness and access control when their pre-paid parking was denied and no one was available at reception to resolve the issue. The lack of accessible staff and poor communication during an access dispute represents a significant safety and security concern.

Guest reported a failure in property return procedures and unresponsive staff communication, indicating a significant lapse in operational reliability and guest support systems.