Crowne Plaza Hong Kong Causeway Bay by IHG

The hotel was clean and well-maintained, which made me feel comfortable about the overall safety and hygiene during my family's stay.

Guest reported that hot food items at breakfast were served at inadequate temperatures, requiring reheating. This raises concerns about food safety protocols and potential health risks.

Guest reported a small lobby and check-in counter area that created crowding and extended wait times during check-in, which could impede emergency egress or cause congestion during peak periods.

Guest reported the hotel lacked basic power adapters for international travelers, which could impact the ability to charge essential devices including communication tools in an emergency.

Guest reported a persistent sewage odor in the washrooms, indicating a potential ventilation or plumbing issue. The housekeeping staff's insistence on daily cleaning, including pursuing guests in hallways, was noted as overly persistent.

My expensive glasses were broken in my room during cleaning, and the hotel refused to take responsibility. The lack of accountability for property damage and poor resolution process caused significant inconvenience.