Apple Inn
Phoenix Apartment Nos, 54-70 Lee Garden Rd, Causeway Bay, Hong Kong
Issue Distribution
Recent Reports
Guest reported a severe bedbug infestation in the sleeping area, which led to a subsequent infection, and noted water leaking from the ceiling onto the bed. These conditions present immediate health and safety hazards.
Guest reported a cockroach infestation on the third day of their stay, which constitutes a critical health hazard. Additionally, the air conditioning unit was leaking water onto the bed, and the mattress was stained with cigarette burns, indicating significant cleanliness and maintenance failures.
Guest reported visible mold on bathroom mirrors and unclean shower conditions, indicating potential health hazards and inadequate cleaning standards. The staff's unresponsive attitude when confronted with the discrepancy between advertised and actual room conditions further compromised the guest's safety and accommodation security.
The room was dirty and clearly hadn't been cleaned properly. It felt cramped and unlivable, not at all like the advertised space.
Guest reported extreme humidity in the room, resulting in damp bedding and pillows, which presents a potential health hazard. The lack of proper partitions and soundproofing also compromised privacy and comfort.
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