ONSEN RYOKAN YUEN SHINJUKU

Guest reported a lack of comfortable seating in the room, which could impact physical comfort and wellbeing during extended stays.

Guest noted the hotel's onsen quality was reported as poor by a member of their group, though this was second-hand information. No direct safety hazards regarding water quality or facility maintenance were personally observed.

Guest reported comfortable room conditions with effective AC and no immediate safety concerns, though room size was noted as a comfort limitation.

Guest reported that the hotel's two elevators, which serve all 18 floors and are shared with staff, resulted in excessively long wait times and frequent stops, severely impacting mobility and comfort.

The bed in my room was quite low to the ground, which could be difficult for guests with mobility issues.

Guest noted the public bath water was chlorinated, which may be a consideration for those with chemical sensitivities or skin conditions.

Guest noted the absence of a telephone in the toilet, identifying it as a missing essential safety feature for emergency communication.

Guest reported the hotel's location requires a roughly 20-minute walk to Shinjuku Station, which was described as exhausting and impacted their willingness to return.

Guest reported the onsen was smaller than anticipated and became overcrowded at times, which may impact hygiene standards and guest comfort.

Guest reported significant mobility concerns due to very low beds and basin height, combined with a lack of comfortable seating or lounges. The limited elevator capacity, with only two lifts serving 18 floors, resulted in wait times of 8-10 minutes during peak periods.