APA HOTEL Roppongi Six

Staff provided dangerously incorrect information about transportation costs and refused to help a pregnant guest with heavy luggage, leaving us stranded without assistance.

Guest reported that their room was not cleaned for four consecutive days, with staff citing a three-day cleaning policy for 'hygienic reasons'. This extended lack of cleaning raises concerns about potential hygiene and sanitation standards during their stay.

Only one elevator per building caused long waits and serious safety concerns about emergency evacuation. Sharing it with cleaning staff made delays worse.