Hotel Sunroute Plaza Shinjuku

Guest reported a medical emergency requiring immediate assistance. Staff demonstrated exceptional responsiveness by arranging a doctor's appointment and transportation on short notice.

Guest noted the room size was exceptionally small, limiting space to open luggage, which could present mobility and accessibility challenges in case of emergency.

Guest reported no safety concerns during their stay, noting the hotel's efficient staff and central location contributed to a pleasant experience.

I specifically chose this hotel because no other reviews mentioned bedbugs, and I didn't see any during my stay.

The room didn't have a safe box for securing valuables.

Guest reported a significant decline in service standards, including unhelpful staff and the need to handle luggage trolleys independently, which could impact guest assistance during emergencies. The lack of complimentary water bottles may also affect hydration access, though no immediate safety hazards were noted.

Guest reported the standard queen room was notably small with limited amenities, which may impact comfort and mobility for some travelers.

Guest reported no safety concerns, highlighting convenient airport transportation and laundry facilities that enhanced their travel experience.

Guest reported inadequate room cleaning upon check-in, finding stray hairs in the bathroom and debris under the bed, indicating potential sanitation concerns with the hotel's on-demand cleaning system.

The hotel's location next to the main station is very convenient, but I was a bit concerned about the potential for higher noise levels and foot traffic in the area.

Guest reported the hotel does not provide bottled water or a water fountain, directing guests to drink tap water. This raises concerns about water quality assurance and accessibility for travelers.

Guest reported no specific safety concerns regarding physical security, health hazards, or facility conditions during their stay. The review focused primarily on service quality and pricing policies.

The room was very small with little clothes space and no shelving, which could pose a tripping hazard if luggage is left on the floor.