Shibuya Excel Hotel Tokyu

Guest reported no safety or health concerns during their stay, noting the room was exceptionally clean and staff were attentive to guest needs including luggage assistance.

Guest reported a critical failure in staff responsiveness and procedural transparency when attempting to resolve a booking error, indicating a systemic lack of support that could severely impact guest welfare during an actual emergency.

Guest noted the rooms were compact, which could impact comfort and ease of movement, but no immediate safety hazards were reported. The absence of a spacious common area was mentioned as a limitation for group activities.

Guest noted the on-site gym facility is limited in size and equipment, which may not meet all fitness or safety needs for extended use.

Guest reported an initial room assignment with a strong, unpleasant odor in the bathroom, the source of which was unclear but potentially related to sewer issues. The hotel staff promptly addressed the concern by providing an alternative room.

Guest reported a dominant mold-like smell in the room, which was described as the worst encountered during their multi-hotel trip in Japan. This suggests a potential indoor air quality and mold issue.

The room was clean and well-maintained daily.

The rooms were clean and comfortable, though a bit dated. No major safety concerns were noted during my stay.

Guest reported the presence of black mold around the windows due to excessive moisture buildup, which poses a significant health hazard.