New Sanno Hotel

Guest noted the hotel uses a central HVAC system with fixed building-wide temperatures, which may result in uncomfortable room conditions for some guests during summer months.

The undisclosed credit card holds created unexpected financial pressure during my stay, which felt like a breach of trust and impacted my overall sense of security.

Guest reported that pool towels could not be taken back to rooms, requiring them to return wet, which could pose a slip hazard or discomfort.

Guest reported a decline in food quality at the Pacific Standard Restaurant, describing the current offerings as bland and poorly prepared, which raises concerns about potential health and safety standards in the kitchen.

Guest noted that the hotel's bathrooms require modernization and that the toilets do not meet the cleanliness standards of newer public facilities, indicating a potential hygiene concern.

The bathroom in my room wasn't the best I've seen.

Two of the four dryers in the laundry room were broken, and the soap dispenser took my money without dispensing anything.

Guest noted that the hotel checks IDs for all individuals entering the property, which enhances security and access control.

Guest reported critical plumbing hazards including a leaking toilet and a broken shower temperature knob that delivered scalding water when set to cold, posing immediate safety risks.

I was denied entry despite having proper veteran identification. This sudden policy change creates significant access and security concerns for disabled veterans.

The bathroom fan was weak and the shower temperature fluctuated during my stay.