ANA InterContinental Tokyo by IHG

Guest reported multiple service failures including unresponsive room service and restaurant early closure, which could impact guest wellbeing during late hours when food access is needed.

The AC was completely out on higher floors, making the room hot and stuffy. They offered a portable unit that made everything humid without cooling it down properly.

Guest reported a persistent unpleasant odor in the room, which significantly impacted comfort and suggests potential air quality or cleaning issues. The staff's inadequate response to this and other service failures indicates a systemic problem with addressing guest concerns.

Guest reported encountering unprofessional and unresponsive restaurant management, which could indicate inadequate staff training for handling guest concerns or potential emergencies.

Guest reported systemic service failures in the Club Lounge, including staff ignoring guests at reception and repeatedly forgetting basic beverage requests, indicating a breakdown in operational protocols that could impact emergency responsiveness.