The Capitol Hotel Tokyu

Guest reported suboptimal soundproofing in the rooms, which may impact sleep quality and privacy. The entrance layout was also noted as confusing, potentially affecting wayfinding.

Guest reported that front desk staff demonstrated poor service and inconsiderate behavior toward a guest with mobility challenges using crutches, which could impact emergency responsiveness and accessibility support.

Guest reported being denied access to their preferred seating in the Club Lounge without explanation, creating a perception of inconsistent service standards and preferential treatment that impacted their sense of comfort and belonging during the stay.

I experienced a significant financial security issue when the front desk incorrectly charged my card for the entire stay, leading to bank fees and paperwork. This breach of trust and procedure raises concerns about guest financial safety.