Hotel Gracery Ginza

Guest reported encountering a manager who was perceived as rude and provided poor service, which could impact the hotel's ability to respond effectively to guest concerns or emergencies.

Guest reported the double bed was positioned against the wall, requiring one occupant to climb over the other to exit, which could pose a mobility hazard or impede emergency egress.

Guest reported a persistent chemical odor in the room, reminiscent of mothballs, which may indicate inadequate ventilation or the use of strong air fresheners. This could affect air quality and guest comfort.

Guest reported the hotel's location in a safe neighborhood allowed for late-night travel without concerns, and the 9th-floor room provided a balance between noise reduction and comfort with non-frosted windows offering clear views.

Guest reported extremely limited room space that prevented proper luggage access, creating potential mobility hazards and emergency egress concerns.

The room had dust everywhere, including on the bed, and questionable black specks on the shower curtain. I also found what looked like grime and calcium buildup inside the teapot.

Guest reported a room layout where the bed was pushed against the wall, creating a confined space that required climbing over another person to exit. This configuration could impede safe and rapid egress in an emergency situation.

The room had a musty smell and the bathroom was stained, which made me question the overall cleanliness and hygiene standards.

Guest reported that breakfast service ended earlier than advertised, which could impact guest wellbeing if food access is limited. No immediate safety hazards were noted in the review.

Guest noted that while cleaning was efficient, it could have been more thorough, potentially due to high occupancy stretching housekeeping resources.

Found a roach in my room and there was a lingering odor. The staff couldn't help when I had a billing issue.

Guest reported the bathroom was in horrendous condition and in definite need of renovation, raising concerns about potential underlying maintenance and hygiene issues.

Guest noted that the double room lacked a safe, while the twin room was equipped with one, creating a discrepancy in secure storage options between room types.

Guest reported a musty smell in the room, indicating potential air quality or mold issues. The bathroom was described as having an institutional, unpleasant feel.

Guest reported a significant decline in staff professionalism and courtesy during luggage retrieval, which impacted their sense of security and overall experience at the hotel.

Guest reported a lack of in-room safe and limited storage, which could impact the security of personal belongings during their stay.

Guest reported the bathroom was outdated and very small, which may present accessibility and usability concerns. The absence of a concierge and reliance on self-service for basic inquiries could impact guest support during emergencies.