Shinagawa Prince Hotel

I felt small insects biting me, especially near the old fabric strip over the bed.

Guest reported a severe breach of privacy and security by cleaning staff who repeatedly entered the room despite the 'Do Not Disturb' sign, including attempting to force entry while the door latch was engaged. This behavior created a significant safety and security concern during their stay.

Guest reported being assigned a room with extremely dated facilities and inadequate comfort, requiring over an hour of negotiation and an additional payment to secure a minimally acceptable accommodation. The lack of service recovery following the room quality issue significantly impacted the guest's overall experience.

Guest reported a non-functional air conditioning system that could only provide heat, resulting in uncomfortably warm room temperatures. This facility malfunction significantly impacted the quality of their stay.