Rydges Sydney Central

Guest reported an empty body wash container in the bathroom, which was noted as an inconvenience. While soap was available as an alternative, this indicates a potential lapse in routine amenity maintenance.

The single-glazed windows let in a lot of noise from outside, making it very hard to sleep. The area around the hotel felt run-down and required walking through it frequently.

Guest reported substandard cleaning in multiple rooms, with hard surfaces visibly unclean in both the initial and replacement accommodations.

Guest reported a persistent foul odor in the room, resembling cigarette smoke or mold, indicating potential indoor air quality and ventilation issues. The air conditioning system was also non-adjustable, compounding the environmental discomfort.

Guest reported unsanitary conditions including a dirty balcony overlooking a street with garbage and rats, and noted that the room was never properly cleaned during their stay.

The elevator service was extremely slow and unreliable, especially from the hot car park. I also found the room surfaces to be unacceptably dirty, and woke up with multiple insect bites.

Guest reported significant maintenance deficiencies and understaffing, which could impact timely response to safety concerns or facility issues.

Guest reported significant housekeeping deficiencies including unclean bathroom surfaces with hair and soap stains, and critical amenity failures with no towels provided and repeated unfulfilled requests for a kettle.

The electrical outlets near the desk weren't working, which was inconvenient for charging devices. I had to use the floor-level ones instead.

Guest reported that bed sheets did not properly fit the super king bed, resulting in direct contact with the mattress protector. This presents a hygiene and comfort concern.

Guest reported a bathroom design flaw where the half-enclosure shower caused water to splash across the floor, creating a persistent slip hazard.

Guest reported mold and grime in the bathroom, a water-damaged door, and filthy air vents, indicating significant hygiene and potential health hazards. Additionally, the guest felt unsafe returning to the hotel at night due to the poorly lit surrounding area.

Guest reported significant cleanliness issues including a filthy and odorous kettle, and noted unclean corridors. Excessive traffic and public transport noise from the front-facing room disrupted sleep.

Guest reported exceptional staff attentiveness and personal recognition, which significantly enhanced their sense of security and comfort as a solo traveler, particularly during late-night arrival.

The sofa bed for my kids was set up upside down with metal springs poking through. I had to remake it myself to prevent injury.

Guest reported a suspected bed bug infestation and noted severely worn bedding with broken springs, raising significant health and hygiene concerns. The guest also observed heavily soiled carpets that appeared not to have been vacuumed for an extended period.

The bathroom extractor fan didn't work, which was a real problem when someone got sick. I reported it but it wasn't fixed the next day.