Shangri-La Singapore

Guest reported a significant financial hold placed on their payment card during check-in, which temporarily restricted access to a substantial portion of their funds for approximately ten days post-stay.

Guest reported receiving dismissive responses and unfulfilled promises from management when raising concerns about service quality and value, indicating potential deficiencies in staff responsiveness and complaint resolution protocols.

The property is starting to show its age, which could indicate potential maintenance issues with facilities.

Guest reported the pool area was overcrowded with insufficient loungers and inadequate supervision of children using water guns, creating a chaotic environment with potential slip hazards and limited emergency access.

The breakfast restaurant was extremely crowded and chaotic, which felt overwhelming and not relaxing.

The pool area was concerning. The sun loungers were dirty and had mold on them, and weeds were coming through the pathways.

The breakfast buffet was overcrowded and felt more like a canteen. It made me concerned about hygiene and social distancing.

Guest reported inconsistent billing practices regarding additional occupant charges, which created a perception of unfair treatment and impacted trust in hotel management.

Guest reported the hotel's location in a quieter residential suburb contributed to a peaceful environment, though noted it is approximately a 20-minute walk to the nearest MRT station.