Le Grove Serviced Residences

Guest reported satisfactory daily cleaning services and modern facilities, with no immediate safety concerns noted in the review.

Guest reported the hotel shuttle bus operates on an inconsistent schedule and route, requiring frequent timetable checks, which could complicate emergency egress or timely access to medical services for families with young children.

The breakfast staff were overly controlling and made me feel uncomfortable, which impacted my overall sense of wellbeing during the stay.

Guest reported no staff presence at reception upon late evening arrival, which could impact emergency assistance or security access.

Guest reported privacy concerns due to ground-floor apartment location opposite the swimming pool, which compromised their sense of security and comfort during the two-week stay.

I had serious concerns about the booking process and staff responsiveness, which left me without confirmed accommodations and needing to find a new hotel at higher prices.

Guest reported being forced to exit a shuttle bus into heavy rain without shelter, resulting in being completely soaked while trying to reach a nearby MRT station. The driver's refusal to accommodate a simple request and disregard for guest welfare indicates a significant lapse in staff responsiveness and duty of care.

Guest reported a broken tile in the swimming pool area, which posed a safety hazard. Additionally, the lack of a lifeguard at the larger pool raised concerns about child safety during aquatic activities.

Guest reported housekeeping staff forcibly entering the room while they were present, compromising privacy and creating an uncomfortable security situation. The staff's insistence on cleaning despite the guest's stated preference raises concerns about respect for guest space and safety protocols.

Guest reported a significant lack of privacy due to the room layout, where bedrooms lacked doors and activities in one area were audible throughout the adjoining units, disrupting rest.

Guest reported unusable wifi that significantly impacted their ability to work remotely, noting the issue has persisted for over a year. This represents a critical facility failure affecting the hotel's advertised functionality.

Guest reported unresponsive and disengaged front desk staff, which could impact emergency responsiveness and guest assistance during critical situations.

Guest reported malfunctioning air conditioners in both bedrooms that cycled on and off throughout the night, severely disrupting sleep for multiple nights. The issue persisted even after a room change, indicating a systemic problem.

Guest reported a very strong chemical odor resembling mothballs in their initial room, which prompted a room change. The ventilation was further compromised by the room's only window facing a building wall.