Harbour Ville Hotel

Guest reported that the in-room phone system was non-functional, with the reception phone left off the hook, preventing emergency contact from the room. This communication failure could delay assistance in urgent situations.

Guest reported inadequate bathroom cleanliness, which raises hygiene concerns for future visitors.

Guest reported inadequate ventilation in the room, which could impact air quality and guest comfort. No immediate safety hazards were noted regarding the aging AC unit.

The hotel's location between two MRT stations and reliance on a bus route for connectivity could be a concern for late-night returns or emergency situations requiring quick transport access.

The floors were dirty with hair and stains when I checked in. Workers sitting in the narrow walkway made it feel cramped and obstructed.

The tissue paper left on the door viewer was concerning. It made me question if the peephole was intentionally blocked or just overlooked during cleaning.

Guest reported an aging and dirty Daikin air conditioning unit that failed to adequately cool the room, maintaining uncomfortably warm temperatures even at its lowest setting and highest fan speed. This HVAC deficiency impacted the guest's sleep quality and overall comfort.

The rooms were dirty with stains on the walls, and there was a strong, unpleasant odor. I felt uncomfortable and had to look for another hotel.

Guest reported inconsistent air conditioning performance and poor room soundproofing, which impacted comfort and rest quality. The malfunctioning TV and controller were also noted as facility issues.

Guest reported that breakfast service was unavailable, which could impact guest wellbeing during extended stays or for those with dietary needs.

My first room had mold and the AC wasn't working properly. I had to change rooms to avoid the health hazard.

Guest reported being relocated to a significantly smaller room without adequate justification, which raises concerns about staff reliability and emergency accommodation protocols. The forced room change during their stay created unnecessary stress and disrupted their travel experience.

Guest reported malfunctioning AC and electrical appliances, with staff unresponsive to repeated requests for repair, creating potential health and comfort concerns.

Guest reported that the air conditioner was old and did not cool the room effectively, which could impact comfort and air quality during warmer periods.

Guest reported no significant safety concerns during their stay, noting satisfactory cleanliness and responsive staff service.

Guest noted the hotel's location requires a 20-minute walk to key areas, which may present a heat exposure concern in Singapore's climate, particularly for guests with mobility or health considerations.

Guest reported that the Do Not Disturb sign fell off during the night, leading to an early morning room service disturbance. This indicates a potential issue with door signage security and guest privacy controls.

I found mold growing on the bathroom sink. The engineer said he'd come back to cut it out but never did.

Guest reported a leak in the bathroom ceiling of room 809, indicating potential water damage and mold risk. The room was also described as having stained walls and being generally dirty.

A loose PowerPoint socket in my room was a hazard. My charger kept falling out even after they swapped it.