Fragrance Hotel - Viva

Guest reported severe mold presence throughout the hotel, with overwhelming odor in the lobby and exacerbated conditions in windowless rooms. The visitor experienced respiratory distress including nasal congestion, breathing difficulty, and throat irritation, indicating a significant health hazard.

I felt pressured to pay extra at check-in when I was tired and unwell. The staff's insistence on a different payment method after I'd already been charged made me feel vulnerable and cheated.

Guest reported the room window was sealed shut, preventing access to fresh air and resulting in reliance on stale, cigarette-affected air conditioning. This presents a significant ventilation and air quality concern.

The hotel is located in a quiet area next to a church with minimal crowds, which felt safe and peaceful.

Guest reported a persistent and strong smoking odor in the room, which may originate from the ventilation system or adjacent rooms, creating an uncomfortable and potentially unhealthy environment. The room's location also required navigating a short staircase, which could be a minor accessibility concern.

Guest reported the room and bathroom were notably small, which could present mobility challenges or safety concerns in emergency situations.

Guest reported weak soundproofing, which may impact sleep quality due to external noise from the main road and nearby bus stop.

Guest reported significant noise transmission from corridors and adjacent rooms, which disrupted their rest. The inadequate soundproofing was noted as a persistent disturbance during their stay.

The staff were very friendly and accommodating, which made me feel secure and well taken care of during my stay.

Guest reported positive staff responsiveness and service quality, with no safety concerns noted during their stay.

Guest reported positive interactions with staff and overall satisfaction with the hotel's environment, indicating no immediate safety concerns were observed during their stay.

Guest reported consistently clean and well-maintained rooms, indicating good housekeeping standards that support guest health and comfort.

The staff were very polite and accommodating, which made me feel well-supported during my stay.

Guest noted limited public transport accessibility in the area, requiring reliance on taxis for mobility. This may impact emergency egress or access to services for guests without private transportation.

Guest reported poor bathroom cleanliness and unpleasant odors in the room, indicating potential hygiene and sanitation concerns. Communication barriers with staff hindered resolution of a misplaced personal item.

Guest reported unprofessional and confrontational behavior from front desk staff, including refusal to provide courtesy checkout reminders and challenging guests to file formal complaints. This indicates potential safety concerns regarding staff responsiveness in emergency situations.

Guest reported a clogged sink in the bathroom and noted that the shower must be used carefully to avoid flooding the room, indicating potential plumbing and water management issues.

Guest reported a heavy cigarette smell in the room, which indicates potential indoor air quality and ventilation issues that could affect respiratory comfort.