Yooma Urban Lodge Tour Eiffel

Guest reported unprofessional and confrontational behavior from hotel staff, including a specific incident where a staff member pointed at them when they questioned instructions. This behavior created a hostile environment that negatively impacted the guest experience.

Guest reported staff displayed unprofessional and confrontational behavior, creating a hostile environment that compromised the comfort and perceived safety of a large family group.

Guest reported evening cleanliness issues with takeaway food left lying around and mess on the floor, which could attract pests or create slip hazards.