Moxy Paris Bastille

Guest reported significant staff unresponsiveness during check-in and happy hour, indicating potential safety concerns regarding emergency communication and guest assistance protocols.

Guest reported billing discrepancies at checkout with staff unable to provide adequate explanation, and subsequent unresponsiveness to email communication regarding the issue.

I noticed mold in the shower. The room was also missing basic amenities like a phone to call the front desk.

Guest reported inconsistent staff responsiveness, with one manager rudely dismissing a request while another later accommodated it, indicating potential communication or training issues in guest service protocols.

Guest reported elevated noise levels in hallways due to a younger clientele, though earplugs were provided and mitigated the issue.

Guest reported a serious security breach where housekeeping entered their room 30 minutes before confirmed late checkout, leaving the door open with passports and belongings inside. Front desk response was described as indifferent to this security concern.

Guest reported no safety concerns during their stay, noting the hotel's suitability for families with adequate space and a secure balcony.

Guest reported a clogged shower drain that emitted a strong, unpleasant odor after cleaning, raising concerns about potential water quality and ventilation issues.

No hot water for days and the building heat was off, making the room freezing. The lack of a room phone meant I had to constantly go downstairs to report issues, which was exhausting.

Guest reported substandard room cleanliness that persisted despite housekeeping visits, raising concerns about hygiene standards and potential health implications.

The front desk didn't provide any safety or facility information at check-in, not even about breakfast. I had to figure everything out myself.

The balcony door wouldn't lock properly, even after maintenance tried to fix it. This made me feel uneasy about security.

The room was extremely small, making it difficult to move around with our luggage. We had to put a suitcase in the bathtub to clear a path, which was inconvenient.

Guest reported extremely limited storage and living space in a family room, noting that accommodating three people was challenging, which could impact safety and comfort during an emergency or extended stay.

Guest reported the hotel rooms were in poor condition and described them as 'prison cells', indicating potential concerns with facility maintenance and environmental quality.

Guest expressed safety concerns regarding the absence of a telephone in the room, which could hinder emergency communication.