The People

Guest reported a security breach where a thief accessed keycard-protected floors and robbed locked dorm rooms, with inadequate staff response to the incident or follow-up investigation.

Guest reported multiple safety and hygiene concerns including unclean shared spaces, disruptive behavior from other occupants, a pest sighting, and a water leak in the bathroom. The combination of these issues, coupled with unresponsive staff, created an environment where the guest did not feel safe or secure.