Paris Marriott Rive Gauche Hotel & Conference Center

Guest reported exceptionally poor customer service from unhelpful staff who refused to provide necessary information, which could impact emergency responsiveness and guest support.

Guest reported multiple facility deterioration issues including broken door knobs, sagging beds, and persistently foul-smelling toilets despite cleaning attempts. The guest noted that reporting the bed condition to staff resulted in no corrective action.

Guest reported that their upgraded room was in a state of severe disrepair, questioning whether management verifies room conditions. The guest suggested the room should be blocked until a full renovation is completed.