Hôtel Plaza Athénée

Guest reported receiving a sour beverage at the restaurant, which was replaced after a delay but still charged to their bill. This indicates a potential lapse in food quality control and service recovery procedures.

Someone I didn't know entered my room with a key, and the hotel's guest relations manager was dismissive and disrespectful when I reported it. I felt so unsafe that I stopped using the room safe for our passports and money.

Guest reported that water was not freely available during brunch service, requiring repeated requests for refills which impacted the dining experience.