Best Western Hôtel Ronceray-Opéra

Guest reported the shower floor was quite slippery with a small step down, requiring use of the grab rail for safe entry and exit. The wet tile conditions presented a slip hazard that required extra caution.

The hotel's rigid refund policy during a family medical emergency created significant stress and financial concern.

Guest reported that rooms require immediate major renovation, indicating potential facility safety concerns. The staff's unprofessional behavior, including assigning inferior rooms based on stay duration, raises issues about guest security and fair treatment.