Plum Serviced Apartments

Guest reported being stranded without accommodation after being directed to an incorrect address with no after-hours staff response, resulting in sleeping in their vehicle. The establishment's failure to provide safe lodging and refusal of immediate assistance constitutes a critical safety and service failure.

Guest reported arriving to a locked building with no staff present and no prior check-in instructions, requiring multiple attempts to contact after-hours support. This lack of accessible reception and unclear entry procedures created significant distress, especially for a family with an exhausted child.

I found mold in the shower and the quilt had yellow stains that looked like blood. The air conditioning vent was also visibly dirty.

I was let into the building remotely with no physical key, and the bathroom only had a heat lamp, no proper light. This felt unsafe, especially arriving at night.

One of the key cards didn't work, and a replacement was just pushed under the door. This made me feel uneasy about the security of the apartment.