Mercure North Melbourne

a critical elevator malfunction where doors opened before the cab was level with the floor, and noted water-damaged carpets and a compromised bathroom door. These conditions present immediate safety and health hazards.

the elevator operation felt unstable and concerning, and noted the bathroom lacked proper ventilation, which could pose a respiratory comfort and air quality issue.

a lack of maintenance, including an air-conditioning system that pumped warm air until its filter was cleaned, indicating potential HVAC system neglect. The hotel was also described as generally run down and dirty, raising concerns about overall facility upkeep and hygiene.

The hot water was scalding and came out too fast, while the cold tap barely worked. I had to risk getting burned just to turn the water on.

Guest reported frayed carpeting in the reception area, presenting a potential trip hazard, and noted a general lack of maintenance throughout the property.

No hot water in my room and the hotel didn't do anything to fix it or compensate. It seemed like a regular issue they don't care about.

Guest noted the elevator appeared questionable, indicating potential maintenance or reliability concerns. The overall facility was described as fairly run down with old carpets and chipped cabinets.

Guest reported that hot food items at the breakfast buffet were served cold, as the heating elements for the cannisters were not lit. This presents a potential food safety and hygiene concern.

Guest reported significant health hazards in the bathroom, including mold around the bath/shower, a sticky floor, and unsanitary conditions with hair and urine present. The bathroom door was also in disrepair, with a handle half off and an inability to close properly.