RNR Serviced Apartments North Melbourne

Guest reported significant cleaning deficiencies, including soiled floors and an unclean toilet, which present hygiene concerns. The underground carpark design was noted as unsuitable for larger vehicles, resulting in vehicle damage.

Guest reported visible black mold in the bathroom fan vent and significant water damage to bedroom window frames, indicating potential moisture and air quality issues. The overall condition of the unit suggests inadequate cleaning and maintenance.

Guest reported significant cleanliness concerns, including stained furniture, peeling laminate surfaces, and unpleasant odors, suggesting potential hygiene and maintenance issues. The bathroom was noted as requiring a deep clean, which raises questions about overall sanitation standards.

Guest reported the bedroom in room 108 is exceptionally small, requiring the glass sliding doors to be left open to access the bathroom, which may present a security concern. The lack of vanity space forces guests to place personal items on the floor or toilet seat, creating a potential hygiene issue.

Guest reported that management filed a missing persons report with police and made unverified contact attempts following an early departure, which the guest perceived as an attempt to take advantage of a traumatic medical situation. This raises serious concerns about staff judgment, emergency protocols, and guest privacy.

Guest reported being locked out of their apartment for over an hour after hours due to a key card failure, with no reception staff available to assist. The guest also noted significant delays and communication failures regarding the refund of a security deposit.

Guest reported extensive mold contamination in the bathroom and significant cleanliness failures throughout the apartment, which led them to feel unsafe and check out early. The property's unresponsive management and refusal to provide a refund for unused nights compounded the negative experience.

Guest reported opaque window coverings and balcony screens created a claustrophobic environment with no external visibility, potentially impacting mental wellbeing and situational awareness. Construction noise was present at the original unit, and inadequate heating in the replacement unit failed to reach the bedroom during cold weather.