British Apartments

Guest reported a lack of hot water and unsanitary conditions, alongside fraudulent overcharging and unprofessional staff behavior that compromised trust and basic service reliability.

The apartment smelled bad and the carpet looked grimy. I felt I had to leave immediately.

Guest reported an unexpected key collection requirement at a separate location, requiring a taxi diversion during peak hours. The staff response was dismissive when the guest raised concerns about the inconvenience and safety of this arrangement.

Guest reported being initially assigned a room with a strong cigarette odor and worn condition, requiring a room change. The primary sleeping area featured a sagging, uneven bed composed of two single mattresses, which resulted in back pain and poor sleep quality.