Novotel Melbourne Glen Waverley

Guest reported a lack of routine cleaning in public areas, including a plugged-in receptacle in the lobby being used as a waste bin and not being emptied for multiple days, which presents a potential hygiene and fire hazard.

Guest reported a severe air quality issue, with cooking grease and oil fumes from ground-floor restaurants permeating their first-floor room and triggering an asthma attack. The hotel's extractor systems were acknowledged as ineffective, and no alternative accommodation was offered despite the guest's health complaint.

Guest reported being initially assigned a room with an undesirable view facing industrial equipment, which raised concerns about potential bias in room allocation. The guest's experience suggests a need for transparent and equitable room assignment practices.

Guest expressed significant dissatisfaction with the mandatory overnight parking fee, noting it was not factored into accommodation rates and created an unexpected financial burden.