The Waverley International Hotel

a significant physical hazard due to excessively tall shower walls, raising safety concerns. Additionally, the lack of window screens allowed pest ingress, and the unsecured WiFi network presented a digital security risk.

Guest reported a concerning lack of security regarding personal property, with lost items not being recovered and requiring a police report, indicating potential issues with staff integrity or security protocols.

Guest reported a non-functional smoke alarm with no visible indicator light, and staff demonstrated inadequate emergency response knowledge when notified. Additionally, significant cleaning oversights including food debris and used tissues under furniture were met with minimal staff resolution.

Guest reported no significant safety concerns during their stay, noting consistent cleanliness and friendly staff. The absence of kitchen amenities like a microwave or toaster was mentioned but did not impact physical safety.

Guest reported the hotel was dirty and run down, with cleanliness issues evident throughout the property. The guest also experienced significant physical discomfort from the mattress, resulting in back pain requiring treatment after their stay.

We specifically requested an accessible room for my husband's post-surgery needs but didn't get it. The bathroom fixtures had cracks in the porcelain, which I had to document to avoid being blamed.