Domi Serviced Apartments, An Ascend Collection Hotel

The hotel's lack of late check-in service and strict 6:00 PM cutoff created significant logistical hardship for a family with children, forcing a booking cancellation and potentially stranding guests.

a confirmed bed bug infestation resulting in bites, and noted that emergency room changes required navigating separate key-controlled floors via elevator, complicating family access during the incident.

Guest reported the bedrooms lacked heating, creating uncomfortably cold conditions during winter and raising concerns about potential overheating in summer. The inflexible check-in policy also required a third party to handle key collection, which presents a potential security and access issue.

Guest reported overpowering odors from an adjacent restaurant and cigarette smoke in corridors, along with significant cleaning deficiencies including hair on floors and in the shower. The combination of poor air quality and unsanitary conditions presents a health hazard.

The balcony floor tiles were loose and moving, which was a real trip hazard. Also, the bathroom lights would cut out when someone used the ensuite, leaving me in complete darkness.