6677 - Quadruple Room with Bathroom

Guest reported significant accessibility and refund issues, indicating potential service reliability concerns that could impact guest wellbeing and financial security.

Guest reported being locked out upon late-night arrival and waiting 15-20 minutes with no staff response, followed by unauthorized credit card charges. Additionally, the guest noted inconsistent hot water, dirty bedding, and air conditioners leaking throughout the property.

Guest reported unsanitary conditions including soiled linens with debris and contaminated toilet paper, along with water service interruption and malfunctioning keycard access. These hygiene and facility failures represent significant health and security concerns.