Tramstop 14 Backpackers

The hostel cancelled my confirmed booking last-minute during a major event, leaving me stranded without accommodation. This irresponsible business practice created significant stress and financial risk.

Guest reported a last-minute reservation cancellation without proper explanation, leaving them without accommodation during a peak event. This indicates a critical lack of operational reliability that could compromise guest safety and security.

Guest reported that the hostel manager demonstrated unprofessional conduct by laughing about and dismissing the serious inconvenience caused by a last-minute reservation cancellation during a major event period. This failure to provide reliable booking security or adequate alternatives significantly compromised the guest's travel plans and sense of security.

Guest reported a last-minute booking cancellation during a peak event, resulting in significant accommodation uncertainty and distress. The handling of the situation by management was described as chaotic and unaccountable.

Guest reported experiencing disrespectful and hostile behavior from the owner, including raised voices, which created an unwelcoming and uncomfortable environment.