The Nunnery Accommodation

Guest reported inconsistent and unprofessional treatment by a specific staff member, which could impact the reliability of assistance in a non-routine or emergency situation.

open substance use on the premises and flooding that created unsafe conditions during rain, with management refusing refunds and citing the hostel classification as justification.

Guest reported inconsistent and potentially scalding hot water in the showers, which presents a burn risk and impacts basic comfort. The reception staff was noted as unwelcoming, which could affect guest support during an incident.

inconsistent hot water supply in showers, with water temperature decreasing on higher floors, which could pose a comfort and hygiene concern. The property's multi-story layout requires use of stairs, with no mention of elevator access, which may affect guests with mobility limitations.

Guest reported a persistent rodent infestation in their room, with a mouse sighted daily, and noted that staff failed to provide a timely solution or refund. The guest also described unsanitary conditions, including dirty bathrooms and unpleasant common areas with bad odors.

Guest reported that quiet hours were not enforced, with loud disturbances occurring at 3 a.m. and disruptive behavior including property damage. Additionally, bathroom lights and showers were noted to be in poor condition.

Guest reported that quiet hours were not enforced, with loud disturbances occurring at 3 AM and disruptive behavior including property damage. The noise level made sleep impossible even with earplugs, and bathroom facilities were noted to be in poor condition.