Hotel Metropolitan Tokyo Ikebukuro

Guest reported a significant lack of accessible power outlets on one side of the bed, requiring an extension cord for charging devices and a partner's medical sleep apnea machine, which presents a potential safety and accessibility concern.

Guest reported a facility policy requiring long sleeves for tattooed individuals in the gym, which was noted as restrictive and inconsistent with other local gyms. This policy impacts guest comfort and access to wellness facilities.

The hotel's laundry service mistakenly took my personal towels during room cleaning. While they handled it well, it raises concerns about their room servicing procedures and guest property security.

Guest reported minimal street noise and effective blackout curtains, contributing to a restful environment. The neighborhood was described as welcoming and relaxed during evening explorations.

The room wasn't that clean. The bathroom felt dated.

Guest reported experiencing unexplained auditory disturbances and visual phenomena in their room and corridor after midnight, which significantly disrupted their sleep and sense of security. The guest felt compelled to keep the lights on throughout the night to mitigate the perceived disturbances.

Guest reported the presence of small insects, resembling fruit flies, in the room, particularly in the toilet area. This indicates a potential sanitation or pest control issue that could affect guest comfort and hygiene.

Guest noted the hotel decor was not up to date but not tired, indicating no immediate safety hazards related to facility deterioration.

Guest reported unexpected additional charges at check-in for a second occupant, indicating potential reservation system or communication issues that could impact guest trust and financial security.

The room layout was cramped with the bed pushed against the wall, making it difficult for one person to exit safely.

Guest reported significant noise transmission through thin walls, disrupting sleep due to audible snoring and wall impacts from adjacent rooms. The guest noted that staff offered a room change but provided minimal assistance or empathy regarding the inconvenience.

Guest reported a dusty room condition, which may indicate inadequate cleaning standards and could affect air quality for sensitive guests.

Guest reported being charged unexpectedly high fees for early check-in, which created financial stress and impacted their travel experience. The hotel's policy enforcement was perceived as exploitative given the airline's advance knowledge of early arrival.