APA Higashi Shinjuku Kabukicho Tower (No. 323)

Guest reported that room temperature control is limited due to centralized heating, preventing individual adjustment which may affect comfort during colder periods.

Guest reported significant communication challenges during check-in and room transfer requests, which could impact emergency responsiveness and guest coordination.

Guest reported that daily room cleaning was not performed, with trash removal requiring placement outside the door and towels simply hung on the door, raising hygiene concerns. The lack of regular cleaning and bed-making could contribute to an unsanitary environment over an extended stay.

Guest reported using the onsen facility, which indicates proper maintenance of this specialized amenity. No safety concerns were raised regarding water quality or facility conditions.

Guest reported significant hygiene concerns including stained sheets and furniture, and encountered unresponsive staff who failed to address the issue promptly, indicating potential health risks and inadequate safety protocols.

Guest reported no safety concerns during their stay, noting the hotel was clean, quiet, and all facilities functioned properly.

Guest reported significant street noise and frequent sirens at night, which disrupted sleep quality. Additionally, only one elevator was available, leading to lengthy wait times that could impact mobility and emergency egress.

The breakfast area was very small and crowded. I had to wait for a table, which felt cramped.

Guest reported initial safety concerns about the Kabukicho neighborhood as a solo female traveler, but noted feeling completely secure during their stay.

Guest reported the presence of mold in the bathroom, indicating a potential health hazard related to air quality and cleanliness.

Guest reported satisfactory cleanliness standards with daily towel replacement and on-demand cleaning services available, indicating proper hygiene maintenance protocols.