Shinjuku Granbell Hotel

The hotel is in a red-light district with love hotels nearby. I felt the area was sketchy walking at night.

The bathroom toilet had a persistent foul odor, and the room felt old and poorly maintained. The extremely cramped space with no storage for luggage made moving around difficult and potentially unsafe.

The hotel is located near Shinjuku's red light district, surrounded by love hotels and host clubs. While the hotel itself felt safe, the immediate neighborhood environment was a bit concerning.

Guest reported that the room windows are very small, which could potentially limit visibility and natural ventilation. The compact room size may also restrict movement and emergency egress.

The carpets were torn and furniture was beat up, which could be a trip hazard. The room was also extremely small for two people with luggage.

Guest reported that twin beds requested were provided but pushed together, limiting room to maneuver and potentially affecting sleep safety and comfort.

I noticed a slight sewage smell in the room, and there was dust on one side of the wall.

Guest noted the room size was compact, which is typical for the area, but no specific safety hazards were reported. The review primarily focused on service quality and convenience features.

The room and bathroom were dirty, and the hotel refused to change my room after I had already been inside for an hour.

Guest reported significant discrepancies between advertised room conditions and actual state, noting peeling wallpaper and stains in unrenovated rooms. These conditions suggest potential maintenance issues that could affect guest comfort and hygiene.

Guest reported a significant rodent infestation in the hotel courtyard and entrance area, posing a health hazard. The hotel's location in a district with perceived safety concerns further impacted the guest's sense of security.

The hotel was quiet and clean, which made for a restful stay.

The room was damp and full of mold, which made me and my partner sick. We had to cut our stay short and move to another hotel.

Guest reported the hotel's proximity to entertainment districts, which may present considerations regarding nighttime noise levels and general neighborhood activity for travelers.

The room had mold all over the air vent and in the shower. The sheets were soaking wet and the front desk refused to help when I requested a new room.

Guest reported that the booked room was dangerously overcrowded and misrepresented as suitable for a family, creating a cramped environment with a sick child and inadequate space for safe movement or luggage storage.

Guest reported no safety concerns during their stay, noting staff responsiveness when assisting with a post-checkout item inquiry and adequate bathroom facilities.

Guest noted that bathroom privacy may be a concern due to frosted glass enclosure, though this did not personally affect their stay.