Courtyard by Marriott Tokyo Ginza Hotel

Some staff seemed unprepared to assist non-Japanese and non-American guests, which could be concerning in an emergency.

Guest reported significant noise intrusion through non-insulated windows, with frequent sirens disrupting sleep throughout the night. Additionally, the guest experienced disrespectful and unprofessional behavior from multiple staff members, including housekeeping and front desk personnel, which created an uncomfortable and unwelcoming environment.

Guest reported that staff inflexibility during an emergency departure created significant travel stress, forcing them to transport heavy luggage under time pressure without assistance, which could pose physical strain risks.

Guest reported no immediate safety concerns during their stay, noting the room was clean and well-maintained with comfortable accommodations for two people.

Guest reported no safety concerns during their stay, noting that services were good and staff were helpful.

The room was very quiet with no street noise, which made for good rest. Taxis were readily available near the hotel for convenient and safe transportation.

Guest reported the hotel is very clean with attentive staff, indicating no immediate safety or health hazards were observed during their stay.

The shower water pressure is too strong and splashes out onto the bathroom floor, getting everything wet. I had to be careful not to aim it at the back wall.

Guest reported no noise disturbances during their stay, indicating effective soundproofing and a quiet environment conducive to rest.

Guest reported significant staff unresponsiveness and confrontational behavior during check-in, particularly concerning given the elderly travelers' fatigue from travel. The front desk insisted on accessing personal accounts despite presented documentation and lacked managerial support during the incident.