Mitsui Garden Hotel Ginza-gochome

Guest reported the hotel's location on a main street with frequent construction and delivery truck traffic, but noted effective soundproofing prevented any noise disruption during their stay.

Guest reported insufficient laundry facilities relative to guest demand, which could indicate overcrowding in shared utility spaces during peak usage times.

The bed was positioned against the wall, making it difficult for two people to get in and out comfortably.

The entrance was a bit obscure and hard to find without using Google Maps.

Guest reported no immediate safety hazards, but noted staff attitude and breakfast selection impacted overall comfort and perceived service quality.

Guest reported no safety concerns during their stay, noting clean facilities, efficient self-service check-out, and responsive staff assistance with luggage handling.

Guest reported significant front desk inefficiency with a double-billing error that required over 30 minutes to resolve, and a 20-minute delay in receiving a requested extra pillow, indicating poor staff responsiveness to basic guest needs and financial security concerns.

Guest reported hotel staff entered their room despite a 'Do Not Disturb' sign being displayed, raising concerns about privacy and security protocols.

Guest reported no safety concerns during their stay, noting the hotel was well-located and staff were helpful. The breakfast queue was mentioned but did not impact safety or health.

The bed was positioned against the wall, making it difficult to get out at night without climbing over my partner.

I was placed in a smoking room despite my non-smoking booking, and the staff said there was nothing they could do. The poor communication and lack of resolution for a confirmed health-related request is concerning.

Guest reported a persistent urine odor in the bathroom that remained after a cleaning request, indicating a potential sanitation or ventilation issue. This hygiene concern negatively impacted the guest's overall experience.

Guest noted limited food and beverage availability with no room service and restricted restaurant hours, which could impact guest wellbeing during extended stays.

Guest reported no safety concerns, highlighting excellent cleanliness and staff service that contributed positively to their overall sense of security and comfort.