The Star Grand Hotel

The doorman provided excellent assistance with a non-emergency tech issue, which reflects positively on staff responsiveness for guest support.

Guest reported inadequate housekeeping with dirty utensils and waste left in the room, and noted that repeated attempts to contact housekeeping and in-room dining via phone went unanswered, indicating a failure in communication and service responsiveness.

Guest noted elevated noise levels in the lobby area, describing the atmosphere as hectic and loud, which may impact guest comfort and relaxation.