Mad Monkey Downtown

Guest reported a significant pest infestation with a cockroach found in the bed, and the room lacked air conditioning or a fan, forcing windows to remain closed in unsanitary, uncomfortable conditions. Staff response was described as unprofessional and unsupportive when addressing the health hazard.

Guest reported the absence of air conditioning in their private room, resulting in consistently warm and musty conditions exacerbated by drying wet items. This environment raises concerns about air quality and potential mold growth.