Metro Hotel Marlow Sydney Central

Guest reported a confirmed bed bug infestation in their room, resulting in multiple bites. The hotel's response was limited to offering a room change, and the guest noted similar issues in recent reviews, suggesting a potential property-wide problem.

The hotel felt a bit dated, but everything was satisfactory for my stay.

The bathroom fixtures were quite worn and in need of an update.

The room view was just a wall from the building next door, which made it feel a bit closed in.

Guest reported bathroom safety concerns including a damaged door, rusty shower rail, and separate hot/cold taps that made maintaining a safe water temperature difficult. The inability to adjust the shower head height also posed an ergonomic and comfort issue.

Guest noted the hotel's facilities appear dated, which may indicate aging infrastructure requiring maintenance attention.

The bathrooms need updating, which could mean older fixtures or potential water issues.

Guest reported a significant safety hazard at the pool area, noting the absence of a handrail and a very large step to enter the water. Additionally, a malfunctioning bathroom drain was observed, which could pose a hygiene concern.

Guest reported no safety concerns during their stay and noted the hotel's convenient proximity to public transport options.

Guest reported outdated air-conditioning equipment, which may impact room climate control and guest comfort during temperature extremes.

Guest reported peeling paint in the shower tray and a shower head positioned too low for comfortable use, indicating potential water damage and substandard bathroom maintenance.

Guest reported that bed sheets were not changed throughout a four-day stay, and their child became ill on the first day, raising hygiene and health concerns.

Guest reported deceptive billing practices regarding incidental charges and poor communication from staff about refund timelines, which created significant financial stress and distrust. The hotel's failure to acknowledge formal complaints and provide transparent information undermined the guest's overall sense of security and recourse.

The hotel's location near public transport made me feel secure about easy access and mobility.

The room was next to the lifts and the soundproofing was very poor. I never had one decent night's sleep due to the constant noise from the lifts and doors banging.

Guest noted the hotel's proximity to major transit and entertainment hubs, which may indicate a potentially busier and noisier urban environment.