Coogee Bay Hotel

Guest reported a chipped bathroom fixture with discolored sealant, which may indicate potential hygiene or maintenance issues. Additionally, smoke intrusion from other balconies created an unpleasant and potentially unhealthy environment.

Guest reported severe sleep disruption due to constant traffic noise, refuse collection, and public disturbances throughout the night, which persisted despite using a sleep mask and headphones. The noise level significantly impacted the guest's rest and overall wellbeing.

Security staff were unprofessional and created a chaotic, frustrating entry experience. Their aggressive enforcement over minor positioning in line felt unnecessary and ruined the start of the event.

The hotel is located behind a pub, but my room was surprisingly quiet and comfortable.

Guest reported being served Doritos containing industrial dyes instead of restaurant-made nachos, and staff refused to replace the dish or issue a refund. This raises concerns about food transparency and allergen/ingredient disclosure practices.

Guest reported being asked to leave the premises by management under suspicion of intoxication, despite disputing the assessment of their condition. This raises concerns about staff judgment and handling of guest conduct situations.

Guest reported unwelcoming and rude staff behavior, which may indicate inadequate guest support systems and potential service quality issues affecting overall guest experience.

Guest reported inadequate noise insulation in street-facing rooms, with disruptive street cleaning activities occurring at 4 AM, severely impacting sleep quality. The presence of security personnel to manage bar patrons was also noted, raising concerns about the overall nighttime environment.

Guest reported significant mold presence and mosquito infestation in the bathroom and tub area, indicating potential health hazards and inadequate cleaning or ventilation.

The room was poorly maintained, which made me concerned about general safety and upkeep.

Guest expressed concern about potential fire hazards related to a hessian false ceiling installed near heating elements, questioning what structural issues it might be concealing.

Guest reported a faulty fire alarm activated in their room at 7:30 AM and continued sounding for approximately 40 minutes, requiring intervention from hotel staff and firefighters. No apology or clear explanation was provided for the disruption.

The bar staff cut us off and falsely claimed we were over the limit, which felt discriminatory and unsafe. We left immediately to avoid conflict.

Guest noted dining in the courtyard opposite the beach, but no safety concerns regarding food quality, facility conditions, or environmental hazards were reported in this review.

The hotel canceled my large group reservation with only 3 days' notice, leaving no alternative options. This poor communication and lack of contingency planning significantly disrupted my plans.