Four Points by Sheraton Sydney, Central Park

Guest reported no significant safety concerns during their stay, noting functional facilities and responsive staff, which contributed to a positive overall experience.

Guest reported being treated with disrespect and humiliation by front desk staff during a key card issue, creating a hostile environment that compromised their sense of security and belonging as a paying guest.

Guest noted significant carpet staining in their upgraded room, indicating potential cleaning and maintenance deficiencies that could affect hygiene standards.

The traffic noise was noticeable from the room, but it didn't really affect my stay.

The room had a strong unpleasant odor and visible stains on the carpet and furniture. The smell was so bad it made me feel sick and the staff dismissed my concerns.

Guest reported significant cleanliness deficiencies including urine stains and hairs on the toilet, shaving residue in the sink, and visibly dirty carpets, indicating a failure in basic hygiene standards.

The automated parking system had issues recognizing my license plate for entry and exit, causing delays each time.

Guest reported that staff threatened to charge for an extra night when they requested assistance with luggage retrieval, creating a stressful and unaccommodating environment that forced an early departure.

Had to ask three times to get the sofa bed made up. Staff responsiveness was slow for this request.

Guest reported that the room was very dark, creating a gloomy atmosphere and potentially impacting visibility and safety. Additionally, the in-room phone was non-functional, which could hinder emergency communication.

My key card stopped working, locking me out of my room and the elevator. This was a real problem for me as I use a walking stick.