ibis Singapore on Bencoolen

Guest reported outdated air conditioning unable to cool below 24°C, creating uncomfortable room conditions. Multiple elevator outages were also noted, impacting guest mobility.

Guest reported a fire evacuation incident where smoke-filled stairwells with poor visibility caused a foot injury during descent, compounded by absent staff guidance and no post-evacuation assistance or communication.

Guest reported observing unsanitary food handling practices in the restaurant, including a dropped chafing dish cover being returned to food and individuals openly coughing and sneezing over the buffet. The guest's complaint to the front desk was met with apparent indifference.